Refund Eligibility
We understand that business needs can change, and we've structured our refund policy to be fair for both our clients and our development team. Refund eligibility depends on several factors including project stage, services rendered, and timing of the request.
Development Services
Mobile game development projects may be eligible for partial refunds based on work completed and project milestones achieved.
Refunds are calculated based on deliverables not yet started or completed.
Learning Programs
Educational programs have specific refund windows based on course commencement and completion status.
Materials accessed and sessions attended affect refund calculations.
Refund Request Timeframes
- Development projects: Within 7 days of project initiation for full consideration
- Learning programs: Within 14 days of program start date
- Consultation services: Within 48 hours of booking for full refund
- Custom solutions: Evaluated case-by-case based on project specifics
Important Considerations
Refund amounts are calculated based on work not yet performed and resources not yet allocated. Completed milestones, delivered assets, and time invested by our development team are factored into all refund calculations.
Refund Process
We've designed our refund process to be straightforward while ensuring proper evaluation of each request. Here's exactly what happens when you submit a refund request.
Submit Request
Contact our support team with your refund request including project details and reason for the request. We'll acknowledge receipt within 24 hours.
Review Process
Our team reviews your project status, deliverables completed, and refund eligibility. This typically takes 3-5 business days.
Decision Communication
We'll contact you with our decision and, if approved, the refund amount calculation. You'll receive detailed breakdown of the decision.
Payment Processing
Approved refunds are processed within 7-10 business days. The timeline depends on your original payment method and banking institution.
Required Information
To process your refund request efficiently, please provide:
- Original invoice number or project reference
- Detailed explanation of the refund request
- Contact information for refund processing
- Preferred refund method if different from original payment
Refund Calculations
We calculate refunds based on work completed and resources allocated to your project. This approach ensures fairness while protecting both client investments and our development commitments.
Development Project Refunds
For mobile game development projects, refunds are calculated using milestone completion:
- Pre-development phase: 90% refund available
- Concept and planning completed: 70% refund on remaining work
- Development in progress: Refund based on uncompleted milestones
- Testing phase initiated: Limited refund availability
- Final delivery: Refunds considered for critical issues only
Learning Program Refunds
- Before program start: Full refund minus processing fees
- First week of program: 80% refund available
- Second week of program: 50% refund available
- After 50% completion: No refunds available
Non-Refundable Elements
Certain costs cannot be refunded including third-party licenses purchased for your project, custom assets created specifically for your game, and consulting hours already completed. These elements represent committed resources that cannot be recovered.
Payment Method Considerations
Refund processing varies depending on your original payment method. We work to return funds through the same method used for payment whenever possible.
Processing Times by Payment Method
- Credit cards: 5-10 business days after processing
- Bank transfers: 7-14 business days depending on banks
- Digital payment platforms: 3-7 business days typically
- International payments: Additional 5-10 days for currency conversion
Processing fees charged by payment providers are typically non-refundable and may be deducted from refund amounts. We'll inform you of any applicable fees before processing your refund.
Currency and Exchange Rates
For international clients, refunds are processed in the original payment currency when possible. Exchange rate fluctuations between payment and refund dates may affect the final amount received. We use current market rates at the time of refund processing.
Special Circumstances
We recognize that unique situations may require special consideration. Our team evaluates each case individually while maintaining consistent and fair standards.
Emergency Situations
In cases of genuine emergency or unexpected business changes, we may expedite the refund process or offer alternative solutions such as project pausing or timeline adjustments.
Technical Issues
If technical problems prevent service delivery or significantly impact project quality, we prioritize resolution but also consider refunds when solutions aren't feasible within reasonable timeframes.
Partial Service Delivery
When projects are partially completed due to changing requirements or scope modifications, we calculate refunds based on delivered value and remaining commitments.
Alternative Solutions
Before processing refunds, we often explore alternatives like project modifications, timeline adjustments, or service credits. These options sometimes better serve client needs while maintaining project momentum.